Delivery & Returns
Shipping with Trusted Couriers
MyCovers.Store partners with leading courier services to ensure your order reaches you quickly and safely. DHL one of the world’s most trusted international couriers — offers multiple options to match your needs: budget-friendly DHL/Standard Parcel Post, faster delivery with DHL Express (Germany only), or secure transport via a specially trained freight forwarder. You can also choose UPS for global reach and reliability. Prefer to pick up your order yourself? Visit our shop and collect it in person. Below, you’ll find a full overview of all available shipping methods
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
| Standard delivery Get it in 3-5 working days | |
|---|---|
| Orders over $100: All day delivery. Order anytime: | FREE |
| Orders under $100: All day delivery. Order anytime: | $5 |
| Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
| Next day delivery Get it next day, 7 days a week | |
|---|---|
| All day delivery. Order by 9pm. | $5 |
| Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
What counts as small? Most of our covers, cases, and accessories basically anything except bulk orders or oversized items.
Large items
| Standard delivery Get it in 2 working days | |
|---|---|
| All day Delivery from 7am - 8pm. Order anytime: | From $20 |
| Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: | From $35 |
| Next day delivery it next day on weekdays | |
|---|---|
| All day delivery from 7am - 8pm. Order by 7pm: | From $30 |
| Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: | From $45 |
Large items include bulk packaging, display stands, or special custom orders that exceed standard parcel sizes.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
To preserve this right, the consumer must ensure that the products remain in their original condition. If the item is destroyed, damaged, or otherwise impaired through no fault of the customer, the customer still retains the right to request contract termination. A decrease in value due to unpacking or checking the product’s functionality does not prevent the consumer from submitting a refund request.
The product will not be accepted for return if any of the following components are missing:
- Fully equipped product
- A receipt proving the purchase from the MyCovers.Store online shop
- Warranty card (if applicable)
-
A report describing the defect issued by our service department
The refund for the goods will be processed within the time limits established by current legislation.
FAQs
No worries! You can track your order in real time using the tracking link sent in your dispatch email. Still not showing up? Our support team will be happy to help
We love a break as much as anyone, so deliveries pause on public holidays. Orders placed during this time will be processed on the next working day.
Most likely, yes! Simply enter your postcode at checkout, and we’ll confirm if delivery is available to your location.
Almost – but not quite. Next-day delivery is available on most covers, cases, and accessories, but some custom or bulk orders may require extra time.
For most orders, yes we’ll need someone to sign for it to keep your purchase safe. But if you’d prefer a safe place drop-off, let us know when you order.
